Refund policy

Returns
You have 30 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging. Your item needs to have the receipt or proof of purchase.

Please contact us to commence the return process. Please do not return your appliance to Ousia Labs without first obtaining a Return Authority number. Please note that Ousia Labs is not responsible for appliances that are lost or damaged if returned outside of our return process or without a valid Return Authority number.

Refunds
Once Ousia Labs receives your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within 30 days, depending on your card issuer’s policies. If there are no manufacturing defects and you are returning based on remorse the refund will be issued with an 8% restocking fee, subject to additional processing fees.